What is Venixs?
Venixs is a business-oriented AI customer success system that seamlessly integrates AI for unparalleled efficiency and customer-centric success. It redefines success as an ongoing evolution, providing a conversational ticketing system that streamlines issue resolution and enables natural, intuitive interactions.
Key Features of Venixs
- Conversational ticketing system for seamless support experience
- Advanced management platform for effortless monitoring, assigning, and tracking of interactions among teammates
- Ability to process over 1 million messages within the first month of launch
- Supports over 2 million messages, 200,000 conversations, and 50+ happy customers
- Ranked as the number 1 Africa AI support
How to Use Venixs
Venixs provides a user-friendly platform that enables businesses to leverage AI for customer success. With its conversational ticketing system, businesses can:
- Monitor and manage conversations and tickets with teammates
- Streamline issue resolution with natural, intuitive interactions
- Take control of team efficiency with effortless monitoring and management of conversations
Pricing Plans
Venixs offers four pricing plans to cater to different business needs:
Starter Business Plan
- ₦10,000 / monthly
- 100 conversation sessions
- 1 teammate slot
- 24/7 Live Chat
- 1 escalation channel (Slack)
- Active widget agent
- Unlimited integration channels
- 2 url data configurations
- Bot-to-human transfer
Basic Plan
- ₦40,000 / monthly
- 200 conversation sessions (₦10,000 per 100 conversations add-on)
- 2 teammates slot (₦18,000 for extra teammate added)
- 24/7 Live Chat
- 1 escalation channel (Slack)
- Active widget agent
- Unlimited integration channels
- 2 url data configurations
- Bot-to-human transfer
Advance Plan
- ₦85,000 / monthly
- 1,000 conversation sessions (₦18,000 per 500 conversations add-on)
- 8 teammates slot (₦18,000 for extra teammate added)
- 24/7 Live Chat
- 2 escalation channels (Slack, Teams)
- Active widget agent
- Unlimited integration channels
- Unlimited data configurations
- Bot-to-human transfer
- Conversation Categorisation
- Message broadcasting (widget, email, in-app)
- Image/document upload on the chat feature
- Conversation ticketing system
- FAQ Auto Generation
Professional Plan
- ₦190,000 / monthly
- 5,000 conversation sessions (₦35,000 per 1,000 conversations add-on)
- 12 teammates slot (₦18,000 for extra teammate added)
- 24/7 Live Chat
- All escalation channels (Slack, Teams, Whatsapp: 15 escalations, etc.)
- Active widget agent
- Unlimited integration channels
- Unlimited data configurations
- Bot-to-human transfer
- Conversation Categorisation
- Message broadcasting (widget, email, in-app)
- Image/document upload on the chat feature
- Conversation ticketing system
- FAQ Auto Generation
- Multilingual Feature (coming soon)
Helpful Tips
- Take advantage of the complimentary plan to explore Venixs' features and evaluate its suitability for your needs.
- Customize AI responses to align with your brand voice and meet the unique requirements of your business.
- Leverage Venixs' advanced management platform to monitor, assign, and track interactions among teammates.
Frequently Asked Questions
What privileges are available on the complimentary plan?
The free plan provides access to fundamental features, offering a glimpse into our AI's capabilities. While there are limitations, it's an ideal way to explore our platform and evaluate its suitability for your needs.
Does the pricing increase as my team expands?
Yes, our pricing is transparent and consistent, you get a fixed number of team you can add according to your chosen plan and You will be billed separately if you choose to add more teammate.
How do I terminate or temporarily halt my subscription?
Cancelling or pausing your subscription is straightforward. Navigate to your account settings and follow the cancellation or pause instructions. We strive to make the process seamless, providing the flexibility you need.
Can I upgrade or downgrade my subscription plan at any time?
Yes, you can easily upgrade or downgrade your subscription plan based on your changing needs. Our platform is designed to be flexible, allowing you to scale your usage according to your requirements.
Can I customize the responses generated by the AI for my specific business needs?
Absolutely! Our platform allows you to customize and fine-tune the AI responses to align with your brand voice and meet the unique requirements of your business.