What is NICE CXone?
NICE CXone is a leading customer experience (CX) AI platform that provides access to a vast array of AI technologies for various needs, including conversational AI, workforce engagement management, and journey orchestration and routing.
Features of NICE CXone
- Trusted AI for Business NICE CXone offers Enlighten Copilot, an AI companion for contact center employees, Enlighten Autopilot, an AI-driven customer self-service, and Enlighten Actions, AI for CX leaders.
- Complete CX Offerings NICE CXone provides digital and self-service, workforce engagement management, journey orchestration and routing, agent assist, CX analytics, and open cloud platform.
- Solutions by Industry NICE CXone offers solutions for various industries, including healthcare, retail, financial services, insurance, telecom, travel and hospitality, BPO, and government.
4. Solutions by Business Initiative
NICE CXone provides solutions for transforming experiences with AI, boosting customer loyalty, call center software, driving digital transformation, moving to the cloud, unifying CX touchpoints with AI, increasing operational efficiency, improving compliance, engaging and empowering employees, proactive customer engagement, and growing revenues.
How to Use NICE CXone
Every user can utilize NICE CXone's AI technologies for free up to a certain limit. Subscribing to the platform grants additional benefits and extended access beyond the free usage limits.
Benefits of NICE CXone
- Generate Extraordinary Experiences NICE CXone helps build relationships that last with the only AI purpose-built for CX.
- Achieve it All NICE CXone provides a unified interaction-centric platform, convergence of rich CX capabilities, and an AI purpose-built for CX.
- Latest News and Recognitions NICE CXone has been recognized as a leader in various reports, including the 2024 Gartner Peer Insights CCaaS Customers' Choice, 2024 IDC MarketScape CCaaS vendor report, and 2023 Gartner Magic Quadrant for CCaaS report.
Helpful Tips
- Explore NICE CXone's Resources NICE CXone offers a resource library, self-led training, blog, analyst perspective, events, glossary of terms, frequently asked questions, customer stories, CX and contact center guides, on-demand webinars, and interactive product tours.
- Get in Touch Contact NICE CXone for more information, support, or to request a demo.
Frequently Asked Questions
- What is NICE CXone? NICE CXone is a leading customer experience (CX) AI platform.
- What are the features of NICE CXone? NICE CXone offers trusted AI for business, complete CX offerings, solutions by industry, and solutions by business initiative.
- How do I use NICE CXone? Every user can utilize NICE CXone's AI technologies for free up to a certain limit. Subscribing to the platform grants additional benefits and extended access beyond the free usage limits.