LivePerson AI: The Best Conversational AI Platform for Business | LivePerson

LivePerson AI: LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

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The Best Conversational AI Platform for Business | LivePerson

Introduction

What is LivePerson Conversational Cloud?

LivePerson Conversational Cloud is a digital customer experience platform that provides access to a vast array of AI technologies for various needs, including conversational AI, generative AI, and voice-to-digital solutions.

Features of LivePerson Conversational Cloud

Collects and analyzes omnichannel conversation data: Understand customer needs and preferences through conversational intelligence and insights.

Empowers agents with customizable workspaces and AI technology: Boost agent productivity and accuracy with the latest generative AI tools.

Drives self-service and faster resolutions through intelligent automation: Automate common customer intents and free up human agents for more complex tasks.

Integrates with enterprise systems for a connected customer experience: Connect with customers on their preferred channels, including voice, web, mobile, and social messaging.

How to Use LivePerson Conversational Cloud

Shift to digital: Reduce operating costs and meet customer needs by routing voice calls to messaging and other digital channels.

Empower your people: Give your team the conversational AI platform, tools, and intelligence to better serve customers and your business.

Embrace automation: Scale conversations and free up human agents by automating common customer intents.

Pricing and Benefits

LivePerson Conversational Cloud offers a range of pricing plans and benefits, including:

30%+ reduction in operating costs

10%+ increase in CSAT

50%+ decrease in agent attrition

25%+ increase in productivity

Helpful Tips

Start with a demo: Get a personalized demo to see how LivePerson Conversational Cloud can benefit your business.

Explore the Conversational Flywheel: Learn more about LivePerson's four-phase framework for accelerating contact center transformation.

Read customer stories: See how other businesses have achieved success with LivePerson Conversational Cloud.

Frequently Asked Questions

What is the Conversational Flywheel?: The Conversational Flywheel is a four-phase framework for accelerating contact center transformation, including Understand, Connect, Assist, and Automate.

How does LivePerson Conversational Cloud improve customer experience?: LivePerson Conversational Cloud provides a personalized, omnichannel experience for customers, allowing them to engage with businesses on their preferred channels.

What is the role of AI in LivePerson Conversational Cloud?: AI plays a crucial role in LivePerson Conversational Cloud, empowering agents with generative AI tools, driving automation, and providing conversational intelligence and insights.