What is EdgeTier AI Software?
EdgeTier AI Software is an all-in-one Customer Conversation Intelligence Platform that analyses 100% of support conversations to deliver actionable insights, benefiting your entire business.
Features of EdgeTier AI Software
Real-time Trend Detection
EdgeTier Sonar provides alerts for unexpected customer issues with proactive anomaly detection, allowing you to react to issues faster than before.
AI Tagging and Reporting
EdgeTier Index understands what customers are talking about with AI tagging and reporting, providing fast and detailed insights into exactly what customers are talking about.
AI Powered QA & Coaching
EdgeTier Coach improves agent performance with AI-powered QA and coaching, providing 100% visibility into agent and customer interactions.
AI Assisted Chat and Email Handling
EdgeTier Assist reduces agent handling time with AI-assisted chat and email handling, giving your team the tools they need to provide faster, personalized, and targeted responses.
How to Use EdgeTier AI Software
EdgeTier AI Engine works in real-time, pulling messages as they are sent and received, processing through our AI systems, and pushing data and alerts where they need to go instantly.
Integrations
EdgeTier integrates with almost every major contact center software provider, including Salesforce, Live Person, Zendesk, Kustomer, and more.
Benefits of EdgeTier AI Software
Unlock Actionable Insights
EdgeTier helps you unlock actionable insights from your support conversations, benefiting your entire business.
Improve Customer Experience
EdgeTier helps you deliver continuous, data-driven improvements to customer experience.
Reduce Agent Handling Time
EdgeTier reduces agent handling time with AI-assisted chat and email handling.
Improve Agent Performance
EdgeTier improves agent performance with AI-powered QA and coaching.
Helpful Tips
Use EdgeTier to React to Issues Faster
Use EdgeTier to react to issues faster than before, while also finding hidden issues that may have gone unnoticed for days.
Leverage EdgeTier's Integrations
Leverage EdgeTier's integrations with your existing software stack to improve your business processes.
Take Advantage of EdgeTier's Multi-Lingual Capability
Take advantage of EdgeTier's multi-lingual capability to index, search, and quantify issues across every market you work in with ease.
Frequently Asked Questions
What is EdgeTier?
EdgeTier is an all-in-one Customer Conversation Intelligence Platform that analyses 100% of support conversations to deliver actionable insights, benefiting your entire business.
How does EdgeTier work?
EdgeTier works in real-time, pulling messages as they are sent and received, processing through our AI systems, and pushing data and alerts where they need to go instantly.
What are the benefits of using EdgeTier?
The benefits of using EdgeTier include unlocking actionable insights, improving customer experience, reducing agent handling time, and improving agent performance.